SingLinkVPN Connection and Speed FAQ

In most cases, switching to another node, switching between Fast Mode and Secure Mode, or switching to another network brings the connection back. If it still fails, update the app and contact support.

Platforms

All platforms

SingLinkVPN nodes run around the clock and reconnect and repair themselves automatically, so most drops come from fluctuations on your local network. When a node has no internet, pick a node again by hand and reconnect.

Wi-Fi and mobile data travel over different carrier routes and traffic-management policies. Some Wi-Fi networks restrict international traffic more strictly or have congested routes, so the VPN can be slow or temporarily unable to connect.

Platforms

All platforms

1. Switch to mobile data, or try Wi-Fi from another carrier.
2. For temporary access, use the Free Plan: 200MB a day on each phone and 500MB a day on each computer, up to 1GB a day during campaigns, depending on the campaign.
3. For a steadier connection, try a SingLink 2.0 node on the Pro plan. Actual stability varies by region, carrier, and network conditions.

Wi-Fi and mobile data usually use different DNS and NAT as well. SingLinkVPN updates its nodes and routes several times a day; an update often helps, but how quickly things recover depends on your local network and carrier.

Update the app to the latest version first. Android 2.6.1 fixed unexpected sign-outs, empty node lists, and getting stuck on the sign-in page on slow networks.

On a slow or unstable network, signing in and loading nodes also take longer. If the problem continues after updating, work through the steps below.

The VPN switching on by itself was a bug in older Android versions, fixed in Android 2.6.1. Update the app to the latest version.

Platforms

Android

On the Free Plan or a plan with a data limit (Fast, Max, Rich), the VPN turning on by itself uses up your data. After updating, disconnect in the app when you are not using it.

If it still happens on the latest version, record a video or take screenshots, note your phone model and Android version, and contact live support.

SingLinkVPN can only be as fast as your local network. Test your local speed with the VPN off, then switch networks, pick a closer or less busy node, and update the node list before reconnecting.

Platforms

All platforms

Actual speed depends on your local network, your carrier’s international gateway, the distance to the node, node load, and your plan tier. When your local speed is low, switching networks is usually the most effective fix.

Fast locally but slow on the VPN? In some regions, carriers strictly inspect cross-border or proxy traffic, so your data travels through more network hops before reaching your device and latency and speed suffer. A network from a different carrier usually helps.

The connection mode matters too: Fast Mode sends only international apps through the proxy and is usually faster, while Secure Mode sends all traffic through the proxy and can feel slower. See how the two modes differ.

SingLinkVPN adds several layers of protection, and some speed test tools, such as the ones built into phones, cannot measure the real speed. Use speedtest.net and compare the result with your local speed when the VPN is off.

Platforms

All platforms

• Connect to SingLinkVPN and run a test on speedtest.net.
• Turn SingLinkVPN off and test your local speed for comparison.
• If the gap is large, switch to a closer or less busy node, or follow the slow-speed steps.

If you are testing before you have actually used the service, just start using it: how fast videos load and pages open tells you more than a speed test number.

Fast Mode uses split-tunneling rules: international apps go through the proxy while local apps connect directly, which is usually faster. Secure Mode is a global proxy that sends all traffic through SingLinkVPN for fuller protection.

• Everyday use, top speed, or local apps at the same time: choose Fast Mode.
• All of your device’s traffic through the encrypted network: choose Secure Mode.
• Certain local apps will not work: switch to Fast Mode and add those apps to proxy bypass (Settings → Proxy Bypass).