Live chat
Sign in to your dashboard and tap the chat icon in the bottom-right corner to talk to our support team. Ask about subscriptions, payments or setup.
Sign inReach a person, get an answer
Billing, your account, a device that will not connect, or a partnership — every route below reaches the right team. Pick whichever suits you.
Ways to reach us
Email support
Anything at all, including subscriptions, refunds, technical problems and partnerships. Include the email your account uses and we can match it up faster.
support@singlinkvpn.com
Telegram
A quick question, or getting unstuck partway through an install.
Open TelegramPartnerships
Reselling, white label, node supply, press and content partnerships all go to the same support inbox. Put "Partnership" in the subject line and it will be routed to the right person.
Cannot connect?
Connect the VPN and open iptestor.com to check your IP. If the page will not load or the IP has not changed, switch nodes; if that does not help, switch networks (Wi-Fi to mobile data or another Wi-Fi). Campus networks are not currently supported. If it is slow, turn the VPN off and test your local speed on sptestor.com. Still stuck? Sign out and back in, update to the latest version from the official site, and on Windows turn on network adapter mode. If it persists, tell us your platform, app version and node so we can skip a round trip.
You may not need to wait
A lot of questions are already answered in these two places:
Official channels
Releases, node changes and campaigns are announced here. These are the only accounts that are ours.