HELP CENTER
SingLinkVPN Help Center
Common SingLinkVPN questions, organized by topic. The first paragraph of every answer is the answer itself, and features you need to set up come with steps and further reading.
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Popular questions
- SingLinkVPN won’t connect or a node has no internet — what should I do?
- How much data does the SingLinkVPN Free Plan give per day, and when does it reset?
- Does SingLinkVPN offer subscription discounts? What is the cheapest way to buy?
- How many devices can I connect at once on each SingLinkVPN plan?
- Can I get a refund from SingLinkVPN? What is the refund policy?
- I forgot my SingLinkVPN password. How do I reset it, and what if the code never arrives?
- Does SingLinkVPN keep logs of my activity?
- What is the SingLinkVPN chain proxy, and how do I import my own SOCKS5 proxy IP?
At a glance
- Network
- 150+ countries and regions, 3000+ servers
- Platforms
- iOS, Android, Windows, macOS, Linux, Apple TV
- Live chat
- 24/7 live chat support
All topics
Free Plan
- Is SingLinkVPN free to use? Is it a time-limited trial, and do I need a credit card?
- Which countries do SingLinkVPN Free Plan nodes cover, and which protocol do they use?
- How much data does the SingLinkVPN Free Plan give per day, and when does it reset?
- Why do phones get 200MB and computers 500MB, and how do I get up to 1GB during campaigns?
- How many devices can I use on the SingLinkVPN Free Plan? Can I get more data by switching accounts?
- What should I do when my SingLinkVPN free data runs out or shows as unavailable?
- How do I start using the SingLinkVPN Free Plan?
- How does the SingLinkVPN Free Plan compare with paid plans, and when should I upgrade?
Plans and billing
- What is the difference between the SingLinkVPN Fast, Plus, Pro, Max and Rich plans?
- How many devices can I connect at once on each SingLinkVPN plan?
- What are the SingLinkVPN Max and Rich data packs? Do they expire? Can I stack them?
- Which protocols and features come with each SingLinkVPN plan?
- Does SingLinkVPN offer subscription discounts? What is the cheapest way to buy?
- Which payment methods does SingLinkVPN accept?
- What should I do if a SingLinkVPN payment fails or the payment page will not load?
- Can I upgrade my SingLinkVPN plan or change how I pay? Will I be charged twice?
- How do I cancel my SingLinkVPN subscription or auto-renewal?
- Can I get a refund from SingLinkVPN? What is the refund policy?
- How do I get a refund for SingLinkVPN bought on the App Store or Google Play?
- Does SingLinkVPN limit heavy downloads? Which plan is best for large downloads?
Apps & devices
- Which systems does SingLinkVPN support, and what are the minimum versions?
- What is the latest version of SingLinkVPN, and how do I update?
- Where do I download the official SingLinkVPN app, and how do I spot fake apps and sites?
- How do I install SingLinkVPN on iPhone or iPad, and what if the App Store does not show it?
- How do I install SingLinkVPN on Android, and what if the APK is blocked?
- How do I install SingLinkVPN on Windows and macOS?
- How do I install SingLinkVPN on Linux?
- Can I use SingLinkVPN on Apple TV? What about Android TV?
- What do I do when my SingLinkVPN device limit is full, and how do I kick other devices offline?
Connection and speed
- SingLinkVPN won’t connect or a node has no internet — what should I do?
- Why won’t SingLinkVPN connect on Wi-Fi when mobile data works?
- SingLinkVPN keeps loading after sign-in, shows an empty node list, or signs me out — what should I do?
- SingLinkVPN turned on by itself and used data without me tapping Connect — what should I do?
- SingLinkVPN is slow — how can I speed it up?
- Why are my SingLinkVPN speed test results low?
- What is the difference between Fast Mode and Secure Mode in SingLinkVPN, and which should I use?
Features
- What is the SingLinkVPN app allow/block list (proxy bypass), and how do I set it up?
- What is the SingLinkVPN domain proxy, and which plans include it?
- What is the SingLinkVPN mainland China proxy mode, and how do I use mainland apps from abroad?
- What is the SingLinkVPN chain proxy, and how do I import my own SOCKS5 proxy IP?
- Does SingLinkVPN have ad blocking and malicious-site protection, and how do I turn it on?
- Does SingLinkVPN support IPv6, and should I turn it on?
- How do I use the international version of TikTok with SingLinkVPN?
- How do I reduce "less smart" answers and repeated checks on ChatGPT and Claude with SingLinkVPN?
- Will switching SingLinkVPN nodes get my third-party accounts banned?
Protocols
- Which protocols does SingLinkVPN use?
- How do I choose between SingLinkVPN Beta, Sola, Mini and 2.0?
- What is the Beta protocol, and why does the SingLinkVPN Free Plan only use Beta?
- What is the Sola protocol, and which SingLinkVPN plans include it?
- What is SingLinkVPN Mini, and how do I spot a Mini node?
- What is the SingLink 2.0 protocol, and what are the Pro-only 2.0 reserved nodes?
Privacy and security
- Does SingLinkVPN keep logs of my activity?
- Do I need a real email address to register for SingLinkVPN? What data is kept, and for how long?
- Has SingLinkVPN passed a third-party security audit?
- Is SingLinkVPN traffic encryption secure?
- Where is SingLinkVPN based, and who operates it?
- What happens if a government or third party asks SingLinkVPN for user data?
- Can I use SingLinkVPN in my country or region?
Account & support
- I forgot my SingLinkVPN password. How do I reset it, and what if the code never arrives?
- Why was my SingLinkVPN account suspended, and can I appeal?
- How do I contact SingLinkVPN support, and when is it available?
- How do I report a problem or send an error report to SingLinkVPN?
- What are the official SingLinkVPN channels, how do I spot fakes, and are Telegram group admins official staff?
Still need help?
Sign in to the user dashboard and use the live chat in the bottom-right corner of the page, go to Settings → Live Chat in the app, or email support@singlinkvpn.com.