SingLinkVPN Privacy Policy

1. Zero-Log Policy

SingLinkVPN provides and operates its services from the British Virgin Islands (BVI). SingLinkVPN maintains a strict zero-log policy.

A zero-log policy does not mean deleting logs. It means that no user activity logs are created, recorded, or retained in the first place.

We cannot view, track, or reconstruct users’ online activities, and we do not sell, rent, exchange, or use user data for advertising or profiling. Data that is never created or retained cannot be searched, recovered, leaked, or provided.

2. Anonymous Registration

Registering for SingLink does not require verification or the submission of any real personal information. The system generates only an anonymous virtual email address to identify the current account, activate services, and handle order-related issues. The virtual email address does not represent the user’s real identity and is not associated with any online activity. While a service remains active, we retain only the virtual email address and order status necessary to maintain the account and process orders. We do not collect any other user data.

3. Automatic Data Destruction

SingLink automatically destroys all temporary data:

• When a VPN connection ends, any temporary state associated with that connection is cleared immediately;
• When a plan allowance resets, the current allowance state is cleared immediately and no historical record is created;
• When a customer support chat ends, all chat content, attachments, screenshots, and handling records are automatically cleared immediately;
• When a refund or order issue is resolved, all related temporary data is cleared immediately;
• Three months after a user stops using the service, the virtual email address, account identifier, subscription associations, and order data are permanently deleted.

“Stops using the service” means the closure of the account, cancellation of the service, or expiration of the last remaining service entitlement, whichever occurs latest. Once destroyed, the data cannot be recovered. SingLink cannot restore deleted accounts, orders, customer support chats, or any other historical information.

4. Payments

Payments are processed through the independent payment channel selected by the user. SingLink receives only confirmation of whether an order was successfully paid. We do not receive, view, or retain users’ complete payment information. SingLink does not provide user data to payment channels. Information submitted directly by a user to a third-party payment channel is the responsibility of that payment channel and is separate from SingLink’s zero-log system.

5. Customer Support

When contacting customer support, users need to provide only their virtual email address, order number, and a description of the issue. No real personal information is required. Customer support content is used solely for the current conversation.

When the conversation ends, all text, images, attachments, screenshots, chat identity information, and handling records are automatically cleared immediately. No copies are retained, and the data cannot be recovered.

If the issue remains unresolved, the user must contact customer support again and resubmit the necessary virtual email address or order information.

6. No Disclosure to Third Parties

SingLink does not disclose, provide, sell, rent, or share any user data with any third party.

We do not exchange user data with advertisers, data brokers, marketing agencies, or analytics providers, and we do not permit any third party to use SingLink to create user profiles. Because SingLink does not create user activity logs, we have no online activity data to disclose.

7. Service Regions and Legal Requirements

SingLink does not accept any requirement to proactively monitor, record, or retain users’ online activities.

If a country or region requires VPN providers to record or retain user activity, SingLink will not provide service in that country or region, or will discontinue service there.

We will not change our zero-log architecture to enter a market, satisfy a regulatory requirement, or respond to a possible future request. SingLinkVPN responds only to valid legal process applicable in the British Virgin Islands (BVI). Because user activity logs are never created, we cannot provide records that do not exist, and we will not create logs retroactively or temporarily enable logging.

8. Deletion of User Data

Users may request at any time that their account be closed and that the virtual email address and order associations currently held by SingLink be deleted. To verify the request, we use only the virtual email address and order number. We do not require the user to submit any real personal information. Deletion is irreversible. The associated account, order associations, and historical information cannot be recovered.

9. Minors

SingLink is not intended for anyone under 18 years of age or below the legal age to enter into a contract in their jurisdiction. If we discover that an account does not meet the applicable age requirement, we will discontinue the service and automatically clear all related data.

10. Policy Updates

We may update this Policy due to changes in our services or applicable law. The updated version will be published on singlinkvpn.com with a new effective date. No update will result in the retroactive recording of user activity. If a new legal requirement conflicts with our zero-log policy, SingLink will discontinue service in the affected region rather than change its zero-log principles.

11. Contact Information

Operator：

SingLinkVPN

Place of Registration：

British Virgin Islands

Official Website：

https://singlinkvpn.com

Email：

[email protected]

You do not need to provide any real personal information when contacting us. When a customer support conversation ends, all chat data is automatically cleared immediately.