SingLinkVPN Privacy Policy

1. Zero-Log Policy

SingLinkVPN operates through two entities. SingLink Corporation, registered in the British Virgin Islands (BVI), provides and operates the VPN service; this zero-log policy applies to that service. SingLink LLC, in the United States, distributes the applications through the Apple App Store and Google Play and processes part of subscription payments; it holds billing records only and has no access to VPN activity data. SingLinkVPN maintains a strict zero-log policy.

A zero-log policy does not mean deleting logs. It means that no user activity logs are created, recorded, or retained in the first place.

We cannot view, track, or reconstruct users’ VPN activities, and we do not sell, rent, exchange, or use VPN activity data for advertising or profiling. Data that is never created or retained cannot be searched, recovered, leaked, or provided.

2. What We Hold

While a service is active, SingLinkVPN holds only two things:

• A virtual email address — generated by the system to identify the account, activate the service, and handle orders and later enquiries. It does not represent the user's real identity and is not associated with any online activity;
• Order status — whether a subscription is active and whether a payment succeeded.

We hold nothing else. Specifically, we do not hold VPN connection records, browsing history, DNS queries, connection times or traffic detail, real email addresses, phone numbers, names, addresses, or complete payment information. Both are permanently deleted three months after a user stops using the service, and a user may delete them at any time (see Section 9).

3. Anonymous Registration

Registering for SingLink does not require verification or the submission of any real personal information. The system generates only an anonymous virtual email address to identify the current account, activate services, and handle order-related issues. The virtual email address does not represent the user’s real identity and is not associated with any online activity. While a service remains active, we retain only the virtual email address and order status necessary to maintain the account and process orders. We do not collect any other user data.

4. Automatic Data Destruction

SingLink automatically destroys all temporary data:

• When a VPN connection ends, any temporary state associated with that connection is cleared immediately;
• When a plan allowance resets, the current allowance state is cleared immediately and no historical record is created;
• When a customer support chat ends, all chat content, attachments, screenshots, and handling records are automatically cleared immediately;
• When a refund or order issue is resolved, all related temporary data is cleared immediately;
• Three months after a user stops using the service, the virtual email address, account identifier, subscription associations, and order data are permanently deleted.

“Stops using the service” means the closure of the account, cancellation of the service, or expiration of the last remaining service entitlement, whichever occurs latest. Once destroyed, the data cannot be recovered. SingLink cannot restore deleted accounts, orders, customer support chats, or any other historical information.

5. Payments

Payments are processed through the independent payment channel selected by the user. SingLink receives only confirmation of whether an order was successfully paid. We do not receive, view, or retain users’ complete payment information. SingLink does not provide user data to payment channels. Information submitted directly by a user to a third-party payment channel is the responsibility of that payment channel and is separate from SingLink’s zero-log system.

6. Customer Support

When contacting customer support, users need to provide only their virtual email address, order number, and a description of the issue. No real personal information is required. Customer support content is used solely for the current conversation.

When the conversation ends, all text, images, attachments, screenshots, chat identity information, and handling records are automatically cleared immediately. No copies are retained, and the data cannot be recovered.

If the issue remains unresolved, the user must contact customer support again and resubmit the necessary virtual email address or order information.

7. No Sale or Disclosure of VPN Activity Data

SingLink does not sell or rent user data and does not disclose VPN activity logs, account data, order data, or payment data to advertisers or analytics providers.

We do not permit any third party to use SingLinkVPN connection data to create user profiles. Because SingLink does not create VPN activity logs, we have no VPN browsing or traffic records to disclose. The optional public-website measurement described in Section 11 is separate from the VPN service and does not receive VPN activity, account, order, or payment data.

8. Service Regions and Legal Requirements

SingLink does not accept any requirement to proactively monitor, record, or retain users’ online activities.

If a country or region requires VPN providers to record or retain user activity, SingLink will not provide service in that country or region, or will discontinue service there.

We will not change our zero-log architecture to enter a market, satisfy a regulatory requirement, or respond to a possible future request. Requests for user activity data concern the VPN service and are directed to SingLink Corporation in the British Virgin Islands, which answers them only where the process is valid there. Because user activity logs are never created, we cannot provide records that do not exist, and we will not create logs retroactively or temporarily enable logging. SingLink LLC holds billing records only — the fact, amount, and method of a payment — and responds to lawful process in its own jurisdiction in respect of those records. It holds no VPN activity data and cannot obtain any, because none is created. No entity in this structure holds records of what a user does over the VPN.

9. Deletion of User Data

Users may request at any time that their account be closed and that the virtual email address and order associations currently held by SingLink be deleted. To verify the request, we use only the virtual email address and order number. We do not require the user to submit any real personal information. Deletion is irreversible. The associated account, order associations, and historical information cannot be recovered. Users may also, at any time and using only their virtual email address and order number, ask customer support what account data we currently hold, or ask us to correct an incorrect order association. Because we hold no real personal information, what can be reviewed or corrected is limited to the virtual email address, order status, and subscription associations.

10. Minors

SingLink is not intended for anyone under 18 years of age or below the legal age to enter into a contract in their jurisdiction. If we discover that an account does not meet the applicable age requirement, we will discontinue the service and automatically clear all related data.

11. Optional Public Website Measurement

The public website at singlinkvpn.com may use optional cookies and the X and Meta website pixels to measure visits, download-button clicks, and advertising effectiveness. This measurement is separate from the SingLinkVPN service and its zero-log architecture. These providers may process ordinary web request and browser information, such as the visited page, IP address, browser or device information, cookies or similar identifiers, an advertising click identifier, and whether a download button was clicked. The download event does not include VPN activity, account identifiers, virtual email addresses, order numbers, payment information, email addresses, or phone numbers. In countries where prior consent is required, optional advertising pixels are not loaded until the visitor accepts cookies. In other countries, these pixels may load without displaying a consent banner unless the visitor has previously selected necessary cookies only. An explicit refusal is respected across regions. If country detection is unavailable, the website requests consent before loading optional pixels. The visitor may clear the site’s local storage to reset the choice. X and Meta process information under their own privacy terms. This measurement is used only to evaluate public-website and advertising performance and is not used to record or reconstruct VPN activity.

12. Policy Updates

We may update this Policy due to changes in our services or applicable law. The updated version will be published on singlinkvpn.com with a new effective date. No update will result in the retroactive recording of user activity. If a new legal requirement conflicts with our zero-log policy, SingLink will discontinue service in the affected region rather than change its zero-log principles.

13. Contact Information

If you have any questions or concerns about this Policy or the Service, please contact SingLinkVPN Support.

Operator：

SingLinkVPN

Correspondence Address：

12 Ellen Creek Road, Teton Village, WY 83025, United States

Official Website：

https://singlinkvpn.com

Email：

support@singlinkvpn.com

You do not need to provide any real personal information when contacting us. When a customer support conversation ends, all chat data is automatically cleared immediately.