SingLinkVPN Terms of Service

Last updated: September 28, 2026

SingLinkVPN (hereinafter "Service") provides network acceleration services. These Terms of Service (hereinafter "Terms") constitute a legally binding agreement between you (hereinafter "User" or "You") and SingLinkVPN (hereinafter "SingLinkVPN," "we," or "the Company") regarding your use of the Service. By accessing or using SingLinkVPN, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

Please also refer to our Privacy Policy (available on our website), which explains how we collect and use your information. By agreeing to these Terms, you also agree to the terms of our Privacy Policy.

Definitions

Service：

SingLinkVPN, network acceleration service including all software, applications, and related services provided by the Company to Users.

Company (also referred to as "We")：

SingLinkVPN.

User (also referred to as "You" or "Subscriber")：

Any individual or entity using or accessing the Service. If you create an account or use the Service, you will be considered a User under these Terms.

Account：

Your registered account created on SingLinkVPN to access the Service. Accounts are typically associated with a username, password, or other credentials.

Subscription：

A valid paid plan for the Service. SingLinkVPN offers multiple subscription plans (detailed below) that allow use of the Service for a specified period (e.g., monthly).

Free Trial and Free Plan：

SingLinkVPN offers a long-term Free Plan with a base allowance of 200 MB per day on mobile and 500 MB per day on desktop, reset at 00:00. During eligible campaigns, desktop users may claim an extra 500 MB for up to 1 GB daily. No credit card or ads are required, and available servers are tagged "Free" in the app. Data is calculated per device, so switching accounts on the same device does not create another allowance. Free usage is subject to these Terms and the eligibility, server status, and reset time shown in the current app.

Subscription Plans：

Paid service tiers offered by SingLinkVPN: Fast, Plus, Pro, Max, and Rich (excluding Free Trial and Free Plan). Each plan has specific features, pricing, and device connection limits as detailed on our website.

Device：

Any computer, smartphone, tablet, router, or other device you use to connect to the Service.

Account Usage

Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account and use the Service. By using SingLinkVPN, you represent and warrant that you meet this eligibility requirement.

Account Registration

When creating an account, you agree to provide accurate and complete information. You are responsible for updating your information if it changes. Each user may only have one account, and the account is exclusive to you; it may not be shared with unauthorized persons.

Account Security

You are responsible for maintaining the confidentiality of your account login credentials (e.g., username and password). Any activity under your account will be deemed to have been performed by you. If you suspect unauthorized access to your account or disclosure of your password, you must notify us immediately at support@singlinkvpn.com.

Personal Use and Device Limits

Your subscription allows you to connect a limited number of devices to the Service simultaneously, depending on your plan (e.g., Fast plan allows up to 4 devices, Plus allows up to 6, Pro allows up to 10, Max and Rich plans allow additional device connections; Free Plan data is calculated per device, and switching accounts on the same device does not create another allowance). The Service is for your personal (or internal business) use only. You agree not to share or resell your account credentials or exceed the allowed number of device connections. If you need to use more devices than allowed, you should upgrade to an appropriate plan or purchase additional subscriptions.

Service Scope and Operating Entities

This section identifies the entities behind the Service and describes where the Service is offered and the limits that apply to that availability.

Operating Entities

SingLinkVPN operates through two entities. SingLink Corporation, registered in the British Virgin Islands, provides and operates the Service. SingLink LLC, in the United States, distributes the applications through the Apple App Store and Google Play and is the merchant of record for part of subscription payments, which are processed by independent payment providers. References in these Terms to "SingLinkVPN," "we," or "the Company" mean whichever of these entities is responsible for the matter in question. If you obtained the application through the Apple App Store, the separate terms of service and privacy policy provided within that application, together with Apple's own terms, govern your use of that distribution channel. Where those terms address a matter, they prevail over these Terms in respect of that channel. Where they are silent, these Terms apply. The iOS terms can be viewed inside the application.

Geographic Availability

The Service is offered on a worldwide basis, subject to the restrictions set out in this section. SingLinkVPN makes no representation that the Service is available, functional, or lawful in any particular country or region. Availability of the applications through the Apple App Store or Google Play is determined by those platforms and is limited to the storefronts in which SingLinkVPN has listed the applications.

Restricted Jurisdictions

You may not use or access the Service where doing so would violate applicable law. In particular, the applications distributed through the Apple App Store are not available to, and may not be used by, any person located in or ordinarily resident in a country or territory subject to comprehensive sanctions administered by the United States, or by any person designated on a restricted-party list maintained by the United States or any other applicable authority. By using that distribution channel, you represent and warrant that you are not such a person.

Your Responsibility for Local Law

Laws governing the use of network acceleration and encryption services differ between countries, and some jurisdictions restrict, license, or prohibit their use. You are solely responsible for determining whether your use of the Service is lawful in the place where you are located and for complying with that law. SingLinkVPN does not provide legal advice and makes no representation as to the legality of the Service in your jurisdiction. If your jurisdiction restricts or prohibits such services, you must not use the Service there.

Reservation of Rights

SingLinkVPN may, at its sole discretion and without prior notice, decline to provide, limit, suspend, or withdraw the Service in any country or region, including where necessary to comply with applicable law, sanctions, court orders, or the requirements of a payment provider or distribution platform. Where the Service is withdrawn from a region and you hold a valid paid subscription, SingLinkVPN will deal with the remaining prepaid term in accordance with the "Termination" section of these Terms.

Payment and Renewal

SingLinkVPN offers a Free Trial and Free Plan, three subscription plans, and two data packages. Subscription plan fees are charged per cycle (e.g., monthly), while data packages are one-time purchases. Available plans and base prices (in USD) are as follows:

Free Trial / Free Plan：Available upon registration with 200 MB per day on mobile and 500 MB per day on desktop. During eligible campaigns, desktop users may claim an extra 500 MB for up to 1 GB daily. No credit card or ads are required, and available servers are tagged "Free" in the app.
SingLinkVPN Fast (Subscription)：$3.59 per month.
SingLinkVPN Plus (Subscription)：$7.59 per month.
SingLinkVPN Pro (Subscription)：$25.59 per month.
SingLinkVPN Max (Data Package)：One-time purchase of $12.90, includes 100G of permanent data, lifetime access.
SingLinkVPN Rich (Data Package)：One-time purchase of $49.90, includes 500G of permanent data, lifetime access.

All subscription plans include SingLinkVPN's core features, including secure service nodes and streaming support. Specific features and allowed device connections for each plan are detailed on our website (higher-tier plans typically include more device connections or advanced features). Data packages (Max, Rich) are one-time purchases that include a specified amount of permanent data, available for lifetime use after purchase, and include all benefits of the Pro plan. Additionally, SingLinkVPN periodically offers official promotional discounts and third-party partner discounts, allowing users to enjoy reduced pricing through participation in relevant campaigns. Specific discount details are subject to official announcements or information published through partner channels.

Billing and Auto-Renewal

By purchasing a subscription, you authorize the Company (or its payment processor) to charge the applicable fees via your provided payment method. Unless you cancel before the renewal date, subscriptions will automatically renew at the end of each billing cycle (e.g., monthly). Subscription fees will automatically be charged to your stored payment method at each renewal. If your chosen payment method supports recurring payments (e.g., credit card or PayPal), auto-renewal will remain enabled unless you cancel. If you use a payment method that does not support auto-renewal (e.g., one-time bank transfer or certain digital currencies), your subscription will not auto-renew and will expire at the end of the current term unless you manually renew.

One-Time Purchase

In certain cases, we may offer a one-time purchase option for a fixed term (e.g., one month or one year of service, non-renewing). Such purchases grant you access only for the specified term and will not auto-renew. After the term ends, you will need to purchase again to continue using the Service.

Managing Renewal and Cancellation

You are responsible for managing your subscription. If you do not wish to continue a recurring subscription, you must cancel before the next renewal date to avoid being charged for the next period. You may cancel your subscription at any time through your account settings on our website or by contacting customer service. If you subscribed through a third-party platform (e.g., Apple App Store or Google Play Store), you must manage and cancel your subscription through that platform's subscription management system. If your subscription was purchased through a third party, the Company is not responsible for cancellation or billing issues. After canceling your subscription, you will retain access to the Service until the end of the prepaid subscription period, but it will not renew thereafter.

Price Changes

SingLinkVPN may adjust pricing or available subscription plans from time to time. However, the price and features of your plan will not change arbitrarily during a valid subscription period. Any changes to subscription pricing or important features will be communicated to you in advance (e.g., via email or in-app notification). Such changes typically apply to subsequent billing cycles or new subscriptions. If you do not agree to upcoming price or feature changes, you may cancel your subscription before the changes take effect. Continuing to use the Service after price changes take effect indicates your acceptance of the new pricing.

Refunds

SingLinkVPN offers refunds, but refund requests must comply with the refund policy set out in these Terms. We offer a Free Plan, and we recommend that you first use the Free Plan to confirm that the Service works properly in your network environment before deciding whether to purchase a paid subscription. Once purchased, all subscriptions are non-refundable. However, you may request a refund for a paid subscription in the following cases: (1) You purchased through the Apple App Store, Google Play, or another distribution platform. In this case, you must request the refund from that platform under its refund policy; the platform reviews and processes the request, and SingLinkVPN cannot change the platform's decision. If the platform refers the refund request to SingLinkVPN or asks SingLinkVPN for information, SingLinkVPN will assess it under the conditions in item (2). (2) A technical failure of SingLinkVPN's own systems or servers makes the Service unavailable. You must first report the failure to SingLinkVPN support, and SingLinkVPN must confirm it against its system records; you may request a refund only if the Service then remains unavailable for more than fourteen (14) consecutive days, counted from the first day after the failure is confirmed. In addition, when you report the failure, the subscription must have used less than 1 GB of data, or less than 5% of the purchased subscription period must have elapsed (either condition is sufficient; for lifetime plans, only the data condition applies). If neither condition is met, this item does not apply. Your request must include supporting evidence (such as screen recordings or screenshots taken during the outage, and details of the device and network environment you used) and must be submitted within thirty (30) days after the outage ends. Connection failures caused by your local network, your internet service provider (ISP), network restrictions in your region, your device or operating system, or brief network fluctuations are not covered by this item. Once your request is verified, SingLinkVPN will refund, on a pro-rata basis, the fees for the period from the date the failure is confirmed to the end of your current subscription term, and will terminate that subscription. Refund requests that do not meet any of the above conditions will not be accepted.

Free Trial and Free Plan

SingLinkVPN offers a long-term Free Plan with a base allowance of 200 MB per day on mobile and 500 MB per day on desktop, reset at 00:00. During eligible campaigns, desktop users may claim an extra 500 MB for up to 1 GB daily. No payment, credit card, or ads are required, and available servers are tagged "Free" in the app. Data is calculated per device, so switching accounts on the same device does not create another allowance. Campaign eligibility, dates, claim entry, server status, and the exact reset time zone follow the current app. Users are encouraged to try the Free Plan first and then decide whether to subscribe.

Visa/Credit Card Payment Security

To protect the payment security of all users, our platform has integrated a certified third-party payment fraud prevention system. This system performs real-time security reviews on every Visa and other credit card transaction, including but not limited to: identifying and blocking fraudulent transactions, abnormal cashback schemes, malicious registrations and purchases, intentional chargeback disputes, and unauthorized use of stolen credit cards. These fraud prevention measures effectively prevent unauthorized payments at the transaction level. Accordingly, subscription payments successfully completed via Visa or other credit cards are deemed legitimate transactions authorized by the cardholder. Once payment is processed, refund requests based on claims of fraud, unauthorized use, chargebacks, or similar grounds are not supported.

Automatic Renewal

When you subscribe to our platform services via Visa or other credit card payment methods, the system will automatically renew your subscription according to the billing cycle of your selected plan by default (e.g., monthly plans will be charged monthly, annual plans will be charged annually). If you wish to cancel automatic renewal, please click “Manage subscription” in the “Current Subscription” section of your dashboard before the next billing cycle begins. If you need help, please contact customer support. After canceling automatic renewal, your subscription service for the current paid billing cycle will remain active until its expiration date and will not be terminated early due to the cancellation of renewal.

Affiliate Program

SingLinkVPN offers an Affiliate (Referral Rewards) Program that allows registered users to earn commission rewards by inviting others to subscribe to the Service. Participation in the Affiliate Program is additionally governed by the SingLinkVPN Affiliate Promotion Rules, published on the platform at /affiliate-terms, which are incorporated into these Terms by reference. Those Rules set out, among other things, restricted promotion territories, prohibited promotion channels and claims, and the review and clawback procedures applicable to commissions. With respect to Affiliate Program matters, the Affiliate Promotion Rules prevail in the event of any conflict with these Terms.

Eligibility

All registered SingLinkVPN users are eligible to participate in the Affiliate Program. You may invite new users to register and subscribe through your personal referral link or referral code.

Commission Earning

When a friend you invite successfully completes a paid subscription through your referral link or referral code, you will receive a commission reward at the rate specified by the platform. Commission amounts and rates are subject to the rules published on the platform's Affiliate Program page, and the platform reserves the right to adjust commission rates at any time.

Commission Usage

Commissions earned may be used for the following purposes: (1) applied as a credit toward the purchase or renewal of SingLinkVPN membership plans; (2) withdrawn to your designated account. For specific commission usage rules, withdrawal thresholds, withdrawal methods, and processing timelines, please refer to the detailed information on the platform's Affiliate Program page.

Prohibited Conduct

You may not obtain commissions through any fraudulent, deceptive, or non-compliant means, including but not limited to: • Creating multiple accounts for self-referral • Registering with false information • Using technical means to artificially generate referral records • Inducing others to register and then immediately request refunds • Promoting the Program in any territory, or through any channel, restricted or prohibited under the Affiliate Promotion Rules In addition, you are strictly prohibited from using this Program to engage in any conduct that violates the Apple Developer Program License Agreement (DPLA), Google Play Developer Policies, card network rules (Visa, Mastercard), or any other applicable third-party platform terms — see the "Compliance with Third-Party Platform Policies" section below for details. The platform reserves the right to investigate accounts suspected of violations and to freeze or deduct improperly obtained commissions, suspend or terminate participation in the Affiliate Program, and pursue legal action.

Program Changes

SingLinkVPN reserves the right to modify, suspend, or terminate the Affiliate Program at any time. Any material changes will be communicated to users in advance through platform announcements or other appropriate means. Continued participation in the program constitutes your acceptance of the updated terms.

Compliance with Third-Party Platform Policies (Apple, Google, Visa, Mastercard, etc.)

This section sets forth mandatory requirements applicable to all users, promoters, affiliate program participants, community members, and partners. Any person who promotes, creates content for, or transacts through SingLinkVPN Services, referral links, partner programs, or community activities must strictly comply with the agreements, policies, and rules of Apple, Google, card networks (Visa, Mastercard), and any other relevant third-party platforms. SingLinkVPN prohibits any person from engaging in any activity that violates the foregoing third-party agreements or applicable law without official authorization.

Official Domains and Channels

To protect users from impersonation, phishing, and unauthorized third parties, SingLinkVPN hereby identifies the following as our official domains and channels: [Corporate Website] singlink.net [Primary Product Website] singlinkvpn.com [Alternate Official Websites] (used for brand protection, download distribution, and product-related purposes) singlink.com singlink.cc singlink.app singlinkplatform.com singlinkweb.com singlinkapp.com opensinglink.com sing-link.com singlinkdashboard.com singlinkasia.com singlinkwebapp.com mysinglinkweb.com singly.cc singly.shop singlyapp.com singlyhub.com singlyshop.com singlyweb.com Subdomains of the domains listed above (for example the user dashboard at dashboard.singlinkvpn.com) are likewise official. [Official App Store / Google Play Developer Name] SingLink LLC [Official Social Media] Telegram: t.me/singlinkvpn (@singlinkvpn) X (Twitter): x.com/singlinkvpn Instagram: instagram.com/singlink.vpn YouTube: youtube.com/@singlinkvideo [Official Contact Email] support@singlinkvpn.com All download and related links on the above official and alternate websites direct users to the Apple App Store, Google Play, or other legitimate software distribution channels officially provided by SingLinkVPN. SingLinkVPN does not engage in, participate in, or encourage any manipulation of app store reviews, ratings, rankings, or download volumes. To avoid user confusion, SingLinkVPN has fully taken down legacy websites and related pages that are no longer maintained. Apart from the official domains, social-media accounts, and contact channels listed above, SingLinkVPN does not maintain any other partnership channels, agents, or distribution channels. Any website, application, community, or channel not expressly listed above that claims to represent SingLinkVPN is unauthorized and constitutes impersonation; SingLinkVPN assumes no responsibility for any such third party. If you discover any website, application, or community impersonating the SingLinkVPN brand, trademark, applications, or services, please notify us at support@singlinkvpn.com. SingLinkVPN reserves the right to pursue legal action against any third party that uses our trademarks, applications, or services without authorization.

Apple Developer Terms Compliance (Apple DPLA Section 3.2(f))

You shall not, directly or indirectly, commit any act intended to interfere with any of the Apple Software or Services, the intent of the Apple Developer Program License Agreement ("DPLA"), or Apple's business practices, including but not limited to: (1) submitting fraudulent, fabricated, or incentivized reviews or ratings of your own application or any third-party application; (2) choosing a name for an application that is substantially similar to the name of a third-party application in order to create consumer confusion; (3) squatting on application names to prevent legitimate third-party use; (4) taking any action that may hinder the performance or intended use of the App Store, Custom App Distribution, TestFlight, Xcode Cloud, Ad Hoc distribution, or the Apple Developer Program. You shall not engage in, or encourage others to engage in, any unlawful, unfair, misleading, fraudulent, improper, or dishonest acts or business practices relating to the Service, including but not limited to bait-and-switch pricing, consumer misrepresentation, deceptive business practices, or unfair competition against other developers.

Application Store Reviews, Ratings, and Ranking Compliance

You are strictly prohibited from submitting incentivized, fabricated, or manipulative reviews or ratings to Apple App Store, Google Play, or any other application store through the Service, referral links, community activities, or any official or unofficial channels. Manipulation of app store rankings, user reviews, search indexing, or download counts is strictly prohibited. SingLinkVPN does NOT exchange App Store or Google Play reviews, ratings, or rankings for any form of cash, membership time, commission, or other compensation. Any campaign claiming to offer such rewards on behalf of SingLinkVPN is unauthorized, and SingLinkVPN reserves the right to immediately terminate it and pursue legal action.

Card Network Rules Compliance (Visa Core Rules, Mastercard Rules)

You must comply with the following rules: • Visa Core Rules (including Section 1.5.1.2 governing merchant location and disclosure) • Mastercard Rules (including Sections 5.5 and 5.6 governing merchant location and sponsored merchant location disclosure) • Other financial-services partner rules You shall not abuse our payment services through fraudulent transactions, incentivized refunds, chargeback abuse, or any other conduct in violation of card network rules.

Other Third-Party Platform Compliance

When using the Service for any promotional or commercial activity, you must additionally comply with: • Google Play Developer Policies • Stripe Services Agreement • PayPal User Agreement • Any other applicable agreements you have entered into with third parties

Consequences of Violation and Indemnification

If you (or any person you promote or invite) are found to have engaged in any of the above violations, SingLinkVPN may, without prior notice, immediately take one or more of the following actions: (1) Freeze or terminate your SingLinkVPN account; (2) Revoke and claw back any commission, reward, or free membership time previously granted; (3) Suspend or terminate your eligibility to participate in the Affiliate Program, partner programs, and community activities; (4) Pursue legal action. You shall and hereby agree to indemnify and hold harmless SingLinkVPN and its affiliates, directors, employees, and agents from and against any and all fines, penalties, termination orders, losses, settlement amounts, legal costs, and reasonable litigation expenses imposed by Apple, Google, card networks, payment service providers, or any other third party as a result of your violation of these Terms.

Relationship with the Apple App Store

This subsection applies to users who download or purchase the application through the Apple App Store. These Terms of Service constitute an agreement solely between you and SingLinkVPN, not with Apple Inc.; SingLinkVPN is solely responsible for the application and its contents. If you download or purchase the application through the Apple App Store, your relationship with Apple is also governed by the Apple Media Services Terms (https://www.apple.com/legal/internet-services/itunes/) and Apple's default Licensed Application End User License Agreement (default EULA, https://www.apple.com/legal/internet-services/itunes/dev/stdeula/). In particular: (1) Apple has no obligation to provide any maintenance, support, warranty, or response to user claims with respect to the application, all of which are the sole responsibility of SingLinkVPN; (2) if the application fails to conform to any applicable warranty, you may notify Apple in accordance with the default EULA, and Apple will process refunds in accordance with its policies; (3) Apple and its subsidiaries are third-party beneficiaries of these Terms and of Apple's default EULA, and may enforce them against you accordingly; (4) in the event of any conflict between these Terms and Apple's default EULA for users accessing the application through the iOS or macOS App Store, Apple's default EULA shall prevail with respect to such users.

Acceptable Use

SingLinkVPN is committed to protecting user privacy and does not monitor or log your network traffic or content while you use the Service. However, you must use the Service in a lawful manner. You agree not to use SingLinkVPN for any activities that violate laws or these Terms. Prohibited uses of the Service include but are not limited to:

❌ Illegal Activities

Using the Service for any purpose that violates local, national, or international laws and regulations. This includes but is not limited to using the Service for criminal activity, fraud, hacking, or other illegal acts.

❌ Infringing Content

Uploading, downloading, transmitting, or otherwise providing without authorization any content that infringes or violates the intellectual property rights of others (e.g., copyrighted materials).

❌ Harmful or Offensive Material

Transmitting any illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, or otherwise objectionable material (including hate speech or content inciting violence), or material that invades others' privacy.

❌ Child Exploitation

Using the Service to distribute or access any child pornography content, or exploiting minors in any way. Such conduct will be reported to law enforcement.

❌ Spam and Network Abuse

Sending unsolicited bulk communications ("spam") or any form of excessive or disruptive traffic through the Service. You may not use the Service to launch denial-of-service attacks, spread malware, or engage in any activity that interferes with or disrupts the integrity or performance of the Service or any network, system, or device.

❌ Unauthorized Access

Attempting to gain unauthorized access to any service, user account, computer system, or network through the Service. This includes port scanning, probing, or hacking activities, and any attempt to breach the security measures of the Service or others' systems.

❌ Resale or Sharing of Service

Reselling the Service or sharing your account with multiple users who are not on your allowed devices. The Service is for your personal use (or internal use within your organization) only and may not be used to provide network acceleration access to third parties.

You are responsible for ensuring your use of SingLinkVPN complies with all applicable laws. If your jurisdiction restricts or considers illegal the use of network acceleration services, you must refrain from using the Service in that jurisdiction. We reserve the right to investigate any suspected violations of this Acceptable Use Policy. If we determine in our sole discretion that you have violated these Terms, we may suspend or terminate your account (without refund) without notice and/or take appropriate legal action if necessary.

Service Availability and Changes

SingLinkVPN is committed to providing reliable and high-quality network acceleration services, but we do not guarantee that the Service will always be available or uninterrupted. The Service is provided on an "as-is" and "as-available" basis. Performance (e.g., connection speed, latency, and uptime) may vary due to factors beyond our control (including internet bandwidth limitations, network congestion, maintenance, or third-party service failures).

While we strive to provide continuous service, the Service may occasionally be temporarily unavailable or limited. For example, we may need to perform maintenance or updates, or unexpected outages may occur. You acknowledge that you may occasionally experience service interruptions or delays. We are not responsible for any data loss, missed messages, or other information loss or non-delivery due to interruptions or performance issues.

We may also impose reasonable restrictions or temporarily suspend your access to the Service (with or without prior notice) if we deem it necessary to protect network integrity, prevent service abuse, or comply with legal or authority requirements. This may include limiting bandwidth, restricting access to certain servers or features, or taking other technical measures to ensure fair use and service reliability for all users.

Additionally, SingLinkVPN reserves the right to modify or upgrade the Service at any time. We may add, remove, or change certain features or functionality to improve the Service or adapt to technological advances. We will not arbitrarily remove core features of your plan. If we make significant changes that prevent you from using the Service normally, we will make reasonable efforts to notify you in advance (e.g., via email or in-app notification). If you continue to use the Service after these changes take effect, it indicates your acceptance of the changes.

Please note that while we support streaming and access to various websites through the Service, we do not guarantee that any specific third-party website, service, or content will always be accessible. Third-party services may change their access policies or implement blocking measures beyond our control. SingLinkVPN is not responsible for inability to access third-party services or content for such reasons.

Foreseeable Disruptions

SingLinkVPN, as a network acceleration application, may experience unforeseeable disruptions, including but not limited to: (1) Application crashes or operational anomalies; (2) Force majeure events (natural disasters, government actions, network infrastructure failures, etc.); (3) Third-party network attacks (hacking, DDoS, etc.); (4) Service fluctuations during bug fixes. To the maximum extent permitted by applicable law, SingLinkVPN shall not be liable for service interruptions or unavailability caused by the above. This clause does not, however, limit any statutory consumer rights you may have under the laws of your jurisdiction.

Bug Reporting and Repair Commitment

The application may, as user numbers grow and as devices and network environments diversify, reveal previously unidentified bugs that affect your user experience. Once such issues are identified by us or reported by users, you may report them through the official channels listed below, and we will inspect and repair them as a matter of priority: (1) Routine issues: Paid plans and service offerings will not be adjusted; for bugs that can be quickly resolved, we will use reasonable efforts to repair and restore normal service within 72 hours without separate notice. (2) Complex issues: For bugs that require longer investigation, we will issue an announcement through official channels explaining the situation and will restore service to the committed level within a reasonable time. During any passive maintenance or service interruption, if you are affected and unable to use the Service normally, please report it through the official channels and await our resolution.

Notice on Service Coverage and Regional Differences

We strive to provide the best possible connection experience for every user, but due to objective constraints such as network infrastructure, local laws and regulations, and ISP restrictions, SingLinkVPN does not guarantee that the Service will be stable or available in all regions or under all use scenarios. Each user's devices, network environment, and use case may differ. Accordingly, we strongly recommend that you first test the Service through our Free Plan (200 MB daily on mobile, 500 MB on desktop, and up to 1 GB on desktop during eligible campaigns, with no credit card or prepayment required) to determine whether the Service meets your expectations before deciding to subscribe to a paid plan. For post-subscription refund rules, please refer to the "Refunds" section of these Terms.

Termination

You may terminate your use of the Service at any time by canceling your subscription and ceasing to use SingLinkVPN. User account termination will take effect at the end of the current billing cycle after you cancel your subscription (we will no longer charge any fees per our Refund Policy, but no refund will be provided for the remaining billing cycle). You may also contact customer service to request deletion of your account, subject to our data retention policies (see Privacy Policy).

If the Company terminates the Service, we will make reasonable efforts to notify you of the termination and its reasons via the email associated with your account (if feasible). If we permanently terminate the Service (e.g., we decide to shut down the Service entirely), we will provide advance notice where possible. In such cases, if you have a valid paid subscription, we may provide a prorated refund for the unused portion of your subscription, unless termination was due to your violation of these Terms or illegal conduct.

Upon termination of your account, your right to use the Service will immediately cease. You must destroy any locally stored software or materials related to the Service that you possess. Any provisions of these Terms that by their nature should survive termination (e.g., provisions regarding liability, disclaimers, arbitration, and governing law) shall continue in effect.

The Company reserves the right to suspend or terminate your account or access to the Service, in whole or in part, at its sole discretion, for reasons including but not limited to:

⚠️ Violation of Terms

If you violate any provision of these Terms (e.g., Acceptable Use Policy or payment obligations), we may immediately suspend or terminate your access without notice. If your account is terminated due to your violation of these Terms, you will not be entitled to any refund.

⚠️ Legal Compliance

If laws, regulations, court orders, or government authorities require us to take action, or if your use of the Service in your jurisdiction is deemed illegal, we may terminate or restrict your access without notice. This includes situations where the Company must comply with sanctions or law enforcement requirements related to your use of the Service.

⚠️ Security or Abuse

If we detect conduct that threatens the security, integrity, or availability of our Service or other users (e.g., you engaged in activities seriously disrupting our network or you attempted to hack our systems), we may suspend or terminate your access to protect the Service and its users.

⚠️ Non-Payment

If you fail to pay subscription fees on time, or if a chargeback or payment reversal occurs, we may suspend or terminate your account access. (If you believe a payment was incorrectly reversed or flagged, please contact customer service to resolve billing issues.)

Disclaimer and Limitation of Liability

Disclaimer

To the maximum extent permitted by applicable law, the Service and all related software and content are provided on an "as-is" and "as-available" basis without any warranties of any kind. The Company makes no representations or warranties about the Service, whether express or implied, including any warranties of merchantability, fitness for a particular purpose, title, non-infringement, or that the Service will be secure, uninterrupted, error-free, or meet your expectations. You use SingLinkVPN at your own risk. Any advice or information obtained from the Company or through the Service, whether oral or written, does not create any warranty not expressly stated herein.

Limitation of Liability

To the maximum extent permitted by applicable law, the Company (and its directors, officers, employees, agents, affiliates, and partners) shall not be liable for any indirect, special, incidental, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising from or related to your use (or inability to use) the Service. This limitation applies even if we have been advised of the possibility of such damages, and regardless of legal theory or cause of action (contract, tort, or otherwise).

Governing Law

These Terms and any disputes or claims arising from or related to the Service shall be governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms. You and the Company agree that, to the extent permitted by applicable consumer protection laws, the laws of the State of Wyoming, USA shall apply regardless of your country of residence, and you consent to the personal jurisdiction of the state and federal courts located in the State of Wyoming, USA. Furthermore, no person who is not a party to these Terms has any right to enforce any provision of these Terms.

Dispute Resolution

Any dispute, controversy, or claim arising from or related to these Terms or your use of the Service (including breach, termination, or validity of the Service) shall be submitted to and finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect. The seat of arbitration shall be Teton County, Wyoming, USA, and the arbitration shall be conducted in English.

The arbitration shall be conducted by one arbitrator. The arbitrator's award shall be final and binding on both parties. The award made by the arbitrator may be entered as a judgment in any court of competent jurisdiction.

Each party shall bear its own attorney fees and arbitration costs, and shall equally share the fees and expenses of the arbitrator, unless the arbitrator determines otherwise in the award. The arbitrator shall have the authority to award any relief available in a court of law, but the arbitrator's power shall be limited to resolving the dispute between the parties.

You agree to arbitrate disputes on an individual basis. Class actions or class arbitrations are not permitted. You hereby waive any right to participate in class actions, class claims, or other representative proceedings. Each dispute shall be resolved individually on an individual basis, and the arbitrator has no authority to consolidate claims or award relief to a group of individuals in a single proceeding.

Notwithstanding the foregoing, either party may seek interim injunctive or equitable relief from a court of competent jurisdiction (e.g., state or federal courts located in the State of Wyoming, USA) if necessary to prevent immediate and irreparable harm (e.g., to protect intellectual property or confidential information) or to enforce this arbitration agreement. Seeking such interim relief shall not be deemed a waiver of the right to arbitrate disputes under this provision.

By agreeing to these Terms, you acknowledge and agree to the arbitration agreement above. If you do not agree, you may not use the Service. This arbitration provision shall survive termination of your relationship with the Company.

Contact Us

If you have any questions or concerns about these Terms or the Service, please contact SingLinkVPN Support.

Operator：: SingLinkVPN
Correspondence Address：: 12 Ellen Creek Road, Teton Village, WY 83025, United States
Official Website：: https://singlinkvpn.com
Email：: support@singlinkvpn.com